Solution for 'Server Error' while installing apps although internet is working in Android


Many Android Users have reported to have faced an error "Error retrieving information from server RH-01" when they try to install or update apps from Google Play Store. So let's see some solution to "Server Error" while installing apps from Google Play Store

Solution 1 - Set Correct Date and Time

Mostly, error from Server RH-01 in Google Play Store is caused due to incorrect date and time set in your android device. This might be due to non agreement date and expired license. This problem can be solved by the following steps:

  • Navigate to Settings->Date and Time.
  • If the date and time are not correct, then turn OFF the Automatic Date and Time feature and set the correct date and time. If the time zone is not correct, switch to Manual Mode and look for the time zone of your region. Server Error while installing apps from Play store
  • Check if this resolves the issue.

Solution 2 - Restart your Android Devices

Many times android errors are fixed by a restart. So, try restarting your phone and see if it helps. If not, then follow the below solution.

Solution 3 - Clear Cache and Data of Google Play Store

Please follow these steps to clear cache and data of Google Play Store:

  • Go to Settings->Application Manager.
  • Now, scroll right further to open All tab. Error retrieving information from server RH-01 solution
  • Scroll down and look for Google Play StoreHere, you will see three options : 1. Force Stop, 2. Clear Cache, and 3. Clear Data. Click on them in this sequence.
  • Follow the same steps for Google Service Framework and Download Manager app.

Solution 4 - Re-add your Google Account

The last solution involves re-adding your Google Account. Follow the below steps: Go to Settings->Accounts. Click on Google Account and remove it. 'Server Error' while installing apps although internet is working Restart your android device and re-add your Google Account. See if this resolves the issue.



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